- Faulty Purchases: We do not accept returns for general wear and tear or change of mind for most online purchases. However, if you provide photo evidence that your purchase is faulty, we will full fill our obligations under the Consumer Guarantees Act by finding a remedy within a reasonable time frame.
- Evidence Required: For faulty items, please email evidence of the faults as outlined in the Consumer Guarantees Act to sales@ipamo.co.nz. We will review these requests and issue refunds if necessary. Notify us of any refund within 30 days of the original purchase date, ensuring the product has all original tags attached and that you can provide proof of purchase.
- Damage Caused by Courier or Shipping: If your purchase is damaged or compromised during transit to your designated address, inform us within 3 days of receiving the item to be eligible for a refund or replacement. The warranty will be reviewed on its merits and may only cover a refund of the goods purchased. It will be granted only if there is sufficient evidence that the product was damaged or compromised during transit by Ipamo Limited’s third-party delivery supplier. No warranty or liability is covered once the product is delivered to your address; thereafter, it is the purchaser’s responsibility. To ensure the warranty is not compromised, keep the tags intact and the item in its original packaging. Provide photo evidence and notify us at sales@ipamo.co.nz. Late notifications, insufficient evidence of damage during transit, further damage after delivery, removal of tags, or inability to provide proof of purchase will result in the refusal of the warranty.
- Refusal and Logistics: We reserve the right to refuse returns that do not comply with the above criteria. If necessary, we may request that you send the item back to our office for review. In such cases, we will provide a returns label.
Please note that we are not liable for costs incurred due to returning a product without our knowledge or agreement. Our liability is limited to the cost of the product, as deemed refundable under the Consumer Guarantees Act.